Shannon was everything we needed and more. Being first time buyers, we did not have much experience with the process. We had specific wants and needs for our home, as well as financial demands. Shannon was patient and persistent in assisting us with finding the home we had imagined, and successful in negotiating our financial preferences. She answered all our questions promptly and in a way that we could understand. From introduction to closing day, Shannon was more the exceptional, and far surpassed our expectations. {Michael & Betsy Houdasheldt}